Refund policy

Last updated 3 October 2026

Basic is free, so you can try ZLO before paying. Paid plans are billed in advance.

Cancelling

You can cancel at any time in Manage subscription. You keep your plan until the end of the period you paid for and are not charged again. Cancelling does not refund the current period, except as below.

When we refund

• Charged by mistake: a duplicate charge, or a charge after you cancelled. Refunded in full.
• Yearly plans: if you ask within 14 days of a yearly payment (first purchase or renewal) and have used the paid features little, we refund it in full.
• Something we took away: if we remove a paid feature you relied on, we refund the unused part of your period.
• Where the law where you live gives you more rights, those apply.

How to ask

Write to dev@innova8.com from your account email with the date of the charge. Refunds go back to the original payment method, usually within 5 to 10 business days.